Frequently Asked Questions

  • I've never had to call a plumber, what can I expect?

    Calling a plumber for the first time can be a bit daunting, but understanding what to expect can help ease any concerns. Here's a breakdown of what you can expect from Neil and Sons.


    To get started, please give us a call or send us a message detailing the issue you're experiencing. We'll then schedule a convenient time for our visit.


    When we arrive, our team will conduct a thorough inspection of the problem area and ask you additional questions to better understand the situation. After assessing the issue, we'll explain our findings, identify the cause of the problem, and present you with your options for a solution, including a breakdown of the associated costs.


    It's important to note that the issue you're facing may be a symptom of a larger problem, so we may need to conduct a comprehensive evaluation of your home's plumbing system. Before we proceed with any work, we'll ensure you fully understand the situation, obtain your approval, and address any questions you may have.


    Once the work is completed, we will invite you to inspect the repair to ensure your satisfaction. Additionally, we will provide you with information regarding warranties and any applicable maintenance tips. We look forward to assisting you!

  • What's the life expectancy of a water heater?

    The life expectancy of a water heater typically ranges from 8 to 12 years, depending on various factors such as the type of water heater (tank vs. tankless), maintenance, water quality, and usage.


    • Tank water heaters generally last about 8 to 12 years.
    • Tankless water heaters can last longer, often 15 to 20 years, due to their design and the way they heat water on demand.

    Regular maintenance, such as flushing the tank to remove sediment buildup and checking the anode rod, can help extend the lifespan of a water heater. It's also important to consider local water quality, as hard water can lead to mineral buildup and reduce the lifespan of the unit.

  • Do water heaters require routine maintenance?

    Yes, water heaters do require routine maintenance to ensure optimal performance and to extend their lifespan. Here are some key maintenance tasks that should be performed regularly:


    • Flushing the Tank: For tank water heaters, it's recommended to flush the tank at least once a year to remove sediment buildup. Sediment can reduce efficiency and lead to corrosion.
    • Checking the Anode Rod: The anode rod helps prevent corrosion inside the tank. It should be inspected every 1-2 years and replaced if it is significantly corroded.
    • Inspecting for Leaks: Regularly check for any signs of leaks around the water heater and the connections. Early detection can prevent more significant issues.
    • Checking the Temperature Setting: The thermostat should be set to a safe temperature, typically around 120°F (49°C), to prevent scalding and reduce energy consumption.

    By performing these maintenance tasks, homeowners can help ensure their water heater operates efficiently and lasts as long as possible. If you're unsure about any maintenance tasks, give us a call today!

  • What's the difference between a tank and a tankless water heater?

    You've highlighted some key advantages of both conventional (tank) water heaters and tankless water heaters. Here's a refined summary of those advantages for clarity and emphasis:


    Advantages of Conventional (Tank) Water Heaters

    • Lower Initial Cost: Generally, tank water heaters are less expensive to purchase and install compared to tankless models, making them more budget-friendly upfront.
    • Simplicity: Tank water heaters have fewer components and a straightforward design, which can make them easier to understand and maintain.
    • Lower Maintenance Costs: With fewer parts and a simpler system, maintenance and repair costs are often lower for tank water heaters.

    Advantages of Tankless Water Heaters

    • Endless Hot Water: Tankless water heaters provide a continuous supply of hot water on demand, which is ideal for larger families or households with high hot water usage.
    • Longer Lifespan: Typically, tankless water heaters have a lifespan of 15 to 20 years, depending on maintenance and water quality, which is generally longer than that of conventional tank heaters.
    • Energy Efficiency: Tankless models are more energy-efficient since they heat water only when needed, reducing standby heat loss and potentially lowering energy bills.
    • Space-Saving Design: Their compact size allows for installation in smaller or unconventional spaces, freeing up valuable storage areas.
    • Rebates and Incentives: Many utility companies and government programs offer rebates for new tankless water heater installations, making the initial investment more affordable.

    Conclusion

    When choosing between a conventional water heater and a tankless water heater, consider your household's specific needs, including hot water demand, budget, and available space. Conventional water heaters are typically more affordable and simpler, while tankless water heaters offer efficiency, longevity, and endless hot water, making them a great option for larger families. Let Neil and Sons Plumbing evaluate these factors and help you make the best decision for your home.

  • What do I do if I discover a leak in my home?

    Step 1: Shut Off Your Water Supply

    • Locate the Shut-Off Valves: Most homes have two main water shut-off valves:
    • Water Meter Valve: This valve is typically located near the curb of your street, in the ground close to your water meter.
    • Main Shut-Off Valve: This valve is often found in the garage or on the front of your home. It may be near the foundation wall.
    • Turn Off the Valve: Turn the valve clockwise to shut off the water supply to your home. This will help prevent further water damage.

    Step 2: Call Neil and Sons Plumbing

    Call/Text 951–546–8058 for honest and reliable service!

  • My homeowners insurance is requesting me to have an automatic water shut off valve installed, what is this?

    An automatic water shut-off valve is a device that automatically stops the flow of water in your plumbing system when it detects a leak or a significant change in water flow. This can help prevent water damage to your home, which is especially important for homeowners seeking to minimize potential claims related to water damage.


    Key Features of Automatic Water Shut-Off Valves:


    • Leak Detection: Some models have the ability to be linked with sensors that can detect moisture or water leaks. When a leak is detected, the valve automatically shuts off the water supply to prevent further damage.
    • Remote Monitoring: Many models can be connected to a smartphone app, allowing you to monitor your plumbing system remotely. You can receive alerts about leaks or system status.
    • Manual Control: In addition to automatic shut-off capabilities, most systems allow for manual control, enabling you to turn the water supply on or off as needed.
    • Installation: The valve is typically installed on the main water line entering your home.
    • Peace of Mind: By having an automatic shut-off valve installed, you can significantly reduce the risk of water damage from leaks, which can be costly to repair.

    Benefits of Installing an Automatic Water Shut-Off Valve:

    • Damage Prevention: Helps prevent extensive water damage from leaks or burst pipes, potentially saving you thousands in repairs.
    • Insurance Compliance: Meeting your homeowner's insurance requirements may help you maintain coverage or qualify for discounts.
    • Increased Home Safety: Reduces the risk of mold growth and other issues associated with prolonged water exposure.
    • Convenience: Provides peace of mind, especially for homeowners who travel frequently or may not always be home to monitor their plumbing systems.

    If your homeowner's insurance is requesting the installation of an automatic water shut-off valve, it is a proactive measure that can protect your property from water damage. Call Neil and Sons Plumbing today for an estimate.

  • How does hard water in Menifee affect tankless water heaters?

    Menifee's mineral-heavy water accelerates sediment buildup inside tankless units, reducing efficiency and shortening lifespan. Regular descaling maintenance prevents expensive repairs and keeps hot water delivery consistent. At Neil and Sons Plumbing & Water Heaters Inc., we recommend maintenance plans tailored to local hard-water conditions.

  • When should I consider repiping my home?

    You should consider repiping when you experience discolored water, recurring leaks, or low water pressure throughout the home. These symptoms often indicate aging copper or corroded lines common in older Menifee neighborhoods. Modern PEX or copper repiping restores reliable flow and prevents future damage.

  • What's the difference between repiping and rerouting plumbing lines?

    Repiping replaces all or most of a home's plumbing system, while rerouting relocates specific lines to avoid problem areas like slab leaks or inaccessible spaces. Rerouting is ideal when floor damage must be minimized. At Neil and Sons Plumbing & Water Heaters Inc., we evaluate the best path for each Menifee home layout.

  • How do plumbers detect slab leaks in Menifee homes?

    Plumbers use acoustic listening devices and thermal imaging tools to locate hidden leaks beneath concrete slabs without breaking floors. Understanding Menifee's soil conditions helps identify early signs of slab movement and leak risk. Early detection protects against structural damage and costly repairs.

  • What are signs I need a slab leak inspection?

    Warm spots on floors, unexplained moisture, sudden water pressure drops, or increased water bills indicate possible slab leaks. Menifee's soil conditions can shift foundations and stress underground pipes. Scheduling an inspection quickly prevents structural damage and protects your home's interior.

  • How often should tankless water heaters be serviced?

    Tankless water heaters in Menifee should be serviced annually due to hard-water mineral buildup that clogs heat exchangers. Regular descaling and sensor checks maintain maximum efficiency and extend system lifespan. At Neil and Sons Plumbing & Water Heaters Inc., we recommend maintenance plans to prevent expensive emergency repairs.

  • What affects the cost of whole-home repiping?

    Home size, pipe material choice, wall accessibility, and number of fixtures all influence repiping costs. Older Menifee homes with corroded copper may require more extensive work. PEX installations often cost less than copper and install faster with less wall disruption.

  • Can rerouting plumbing lines prevent future slab leaks?

    Yes, rerouting relocates vulnerable pipes from beneath the slab to walls or attics, preventing repeated slab leak damage. This approach reduces risk of additional floor breaks and simplifies future maintenance. At Neil and Sons Plumbing & Water Heaters Inc., we design reroute paths for easy long-term access in Menifee homes.

  • Why do shower valves fail in hard water areas?

    Mineral buildup from hard water clogs valve cartridges, causing temperature imbalances, leaks, and reduced water flow. Menifee's water conditions accelerate this wear on mixing valves. Replacing corroded valves restores consistent temperature control and prevents hidden wall leaks.

  • What's the benefit of installing a Moen Flo system?

    Moen Flo monitors your home's water usage in real time and automatically shuts off water when leaks are detected. This smart system is ideal for Menifee homes prone to slab leaks and hidden pipe failures. It provides leak alerts, remote control, and protection against costly water damage.

  • When should I replace outdoor hose bibs in Menifee?

    Replace hose bibs when you notice leaks, corrosion from sunlight exposure, or difficulty turning the handle. Upgrading before peak outdoor watering months prevents water waste and exterior wall damage. At Neil and Sons Plumbing & Water Heaters Inc., we install freeze-resistant, durable hardware suited to Menifee's climate.

  • What's the biggest mistake homeowners make with water heaters?

    Ignoring sediment buildup and skipping regular maintenance shortens water heater lifespan and reduces efficiency. Menifee's hard water accelerates sediment accumulation, leading to premature failure. Scheduling annual inspections and flushing prevents costly emergency replacements and ensures consistent hot water.